Individual customers have the opportunity to submit claims arising from transactions between the customer and the Bank to the Financial System Mediator. (Customer service hours: Monday through Friday from 9:30am to 5:00pm, cash operation hours: 09:30am-4:30pm. The Bank does not work on holidays and memorial days defined as non-working days by RA legislation).

Any person is entitled to receive information on the laws of “ Banks and Banking Activity ” and “ Securities Market ” of the Republic of Armenia (In Armenian).

Any person has the right to recieve the copies of the information relating to “ARMSWISSBANK” CJSC from the 3 ^rd point of the 20 ^th article and 2 ^nd point of the 43 ^rd article of the RA law on “Banks and Banking Activity” and information from the 16 ^th, 12 0 ^th and 1 ^st point of 126 ^th articles of the RA law on the “Stock Exchange” by presenting a written application to the Bank on any business day from 9:30 am to 5:00pm at 10 Vazgen Sargsyan str address.

The information should be provided within 3 working days, for which no fee is charged if the information is provided in person or by e-mail while in case of fax or mail delivery commissions are charged according to the Bank’s current tariffs.

If you have any complaints, please contact us:

Address: 10 V. Sargsyan str., Yerevan, 0010, RA
Tel. : (+374 60) 757-000, (+374 11) 757-000
E-mail: [email protected]
Fax: (+374 10) 52-95-91
Web site: www.armswissbank.am , www.armswissbank.com

The procedure of customer complaints review